RETURN AND REFUND POLICY
1. Returns and Exchanges
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, we offer a no-hassle returns and exchanges policy.
2. Eligibility for Returns
Products must be returned within 30 days of delivery.The product must be unused, in its original packaging, and in the same condition as it was received.
Personalized or customized products are not eligible for returns unless there is a manufacturing defect or an error on our part.
3. How to Initiate a Return
To initiate a return, please contact our customer service team at auramatrindia@gmail.com or via the chat plugin. Provide your order number and details of your reason for return. Our team will guide you through the process.
4. Return Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product.
If the return is approved, your return will be processed and a credit will automatically be applied to your original payment method within 7 days.
5. Exchanges
If you would like to exchange an item for a different size, color or product, please contact our customer service team. We will walk you through the exchange process and provide information on how to return the original item.
6. Damaged or Faulty Items
In the rare event that you receive a damaged or faulty item, please contact us immediately with photos of the damaged item. We will either arrange a replacement or offer a full refund including shipping costs incurred.
7. Cancellation Policy
Orders can be cancelled within 24 hours of purchase. If you need to cancel your order, please contact our customer service team as soon as possible.
8. Refund Policy
A full refund will be issued for eligible returns.
Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.
9. Contact Information
If you have any questions or concerns regarding our Product and Refund Policy, please contact our customer service team at auramatrindia@gmail.com or via chat plugin.
This policy is subject to change without prior notice and the latest version will be posted on our website. Please review our terms and conditions for additional information.